Service.
I attribute being raised in the South to my predilections to service. I've just always found myself in positions where commitment to service was central to my profession. My job history in short; kid on the block with a lawnmower, bellman, retail, recreation management, resort management, account management, channel management, IT/software solutions consultant, home services division manager, software innovator, business owner.
Whether external or internal customers, service is key. My time in the service industry has taught me that more than anything identifying the needs and wants of the customer will yield the greatest results. Too often we find ourselves in positions where this ideal is missed and we come to find buying scenarios that are more fit for the seller and less our wants. We don't quite fit the box and we KNOW it. We'll either pass (best case) or buy and like a grain of sand in our shoe we continually recognize the inadequacy of our decision which breeds negative future outcomes towards the seller.
Success of companies of the future depends solely on how we meet the needs, wants, desires, STOP, take it a step further ANTICIPATE the needs, wants, and desires of our customers through deep understanding. The combination of net new discovery and historical record data makes the future for customers one of which SERVICE meets them. Flipping the idea of consumerism on it's head. Consumer's shop. But what do we call it when the "shopping" comes to them? SERVICE. Do we call this Serviceism? In the new world marketplace Serviceism is central to the buying experience more than ever.
How is your company moving forward in the Serviceism Economy? How are you seeing this impact your personal life on a day to day basis?
Whether external or internal customers, service is key. My time in the service industry has taught me that more than anything identifying the needs and wants of the customer will yield the greatest results. Too often we find ourselves in positions where this ideal is missed and we come to find buying scenarios that are more fit for the seller and less our wants. We don't quite fit the box and we KNOW it. We'll either pass (best case) or buy and like a grain of sand in our shoe we continually recognize the inadequacy of our decision which breeds negative future outcomes towards the seller.
Success of companies of the future depends solely on how we meet the needs, wants, desires, STOP, take it a step further ANTICIPATE the needs, wants, and desires of our customers through deep understanding. The combination of net new discovery and historical record data makes the future for customers one of which SERVICE meets them. Flipping the idea of consumerism on it's head. Consumer's shop. But what do we call it when the "shopping" comes to them? SERVICE. Do we call this Serviceism? In the new world marketplace Serviceism is central to the buying experience more than ever.
How is your company moving forward in the Serviceism Economy? How are you seeing this impact your personal life on a day to day basis?